Terms of Service
Last Updated: October 11, 2026
Welcome to Scannr. These Terms of Service ("Terms") govern your use of the Scannr mobile application ("App") operated by Scannr ("we," "our," or "us").
By using the App, you agree to these Terms. If you do not agree, do not use the App.
1. Account Registration
1.1 You must create an account to use the App's features.
1.2 You are responsible for maintaining the confidentiality of your account credentials.
1.3 You must provide accurate and complete information when creating your account.
1.4 You must be at least 13 years old to use the App.
2. Subscription Plans
2.1 Plan Tiers
We offer the following subscription plans:
| Plan | Price | Key Features |
|---|---|---|
| Free | $0 | Every scanner, 5 floor-plan exports a month (PDF or PNG, watermarked) |
| Pro | $7.99/mo or $59.99/yr | Unlimited floor-plan exports, every format (PDF, PNG, SVG, DXF, USDZ), no watermark, 50 GB storage |
| Business | $19.99/mo or $149.99/yr | Everything in Pro + custom branding on exports, unlimited storage |
| Team | 3 people: $47.99/mo or $359.99/yr5 people: $79.99/mo or $599.99/yr10 people: $159.99/mo or $999.99/yr | Everything in Business + a shared workspace for 3, 5 or 10 people, paid by the workspace owner (members join free). More than 10 people: contact nate@kanopylabs.com. |
2.2 Free Trial
Yearly plans include a 3-day free trial. Monthly plans have no trial. Unless you cancel at least 24 hours before the trial ends, the yearly subscription starts and is charged when the trial ends.
2.3 Billing
Subscriptions are billed through the Apple App Store or Google Play Store. Billing terms are governed by the respective store's policies.
2.4 Cancellation
You may cancel your subscription at any time through your device's subscription settings. Access continues until the end of the current billing period.
2.5 Refunds
Refunds are subject to the Apple App Store or Google Play Store refund policies. We do not process refunds directly.
3. Acceptable Use
You agree NOT to:
- Use the App for any illegal purpose
- Reverse engineer, decompile, or disassemble the App
- Attempt to gain unauthorized access to our systems
- Upload malicious content or malware
- Share your account credentials with others
- Use the App to harass or harm others
- Resell or redistribute the App or its features
- Use automated systems to access the App
4. Intellectual Property
4.1 Your Content
You retain ownership of your scan data, measurements, and any content you create using the App. By using the App, you grant us a limited license to store, process, and display your content solely to provide the service.
4.2 Our Content
The App, including its design, features, and underlying technology, is owned by Scannr and protected by intellectual property laws. You may not copy, modify, or distribute the App without our permission.
5. Accuracy and Warranties
5.1 Scan Accuracy
While we strive for accuracy, 3D scans and measurements are approximations and may contain errors. You should verify critical measurements independently.
5.2 Disclaimer
THE APP IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
6. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCANNR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
7. Team Workspaces
7.1 Workspace Owners are responsible for managing team members and workspace settings.
7.2 Content shared within a workspace is accessible to all workspace members according to their role permissions.
7.3 Removing a member from a workspace does not delete their personal account or data outside the workspace.
8. Data and Privacy
Your use of the App is also governed by our Privacy Policy, available at:
https://getscannr.com/privacy
9. Termination
9.1 You may delete your account at any time in the App (Settings, then your profile, then Delete account) or by contacting support@getscannr.com.
9.2 We may suspend or terminate your account if you violate these Terms or engage in fraudulent activity.
9.3 Upon termination, your right to use the App ceases immediately. We may delete your data according to our Privacy Policy.
10. Changes to Terms
We may update these Terms from time to time. Continued use of the App after changes constitutes acceptance of the new Terms.
11. Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
12. Dispute Resolution
Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except that you may bring claims in small claims court if eligible.
13. Contact Us
For questions about these Terms, contact us at:
Email: support@getscannr.com
