Support

What devices support LiDAR scanning?

Room, object and space scanning (indoors or outdoors) use LiDAR, found on iPhone 12 Pro and later Pro models and on iPad Pro (2020 and later). Scannr needs iOS 17 or later. Phones without LiDAR can still measure a room by tapping its corners, and use the AR tape measure.

How do I export my scans?

Open a project, tap Export plan, and pick a format. Floor plans export as PDF, PNG, SVG or DXF, and 3D scans as USDZ. The free plan includes 5 floor-plan exports a month as PDF or PNG, with a watermark; Pro unlocks every format with no watermark.

Can I use Scannr offline?

Yes, you can scan and measure offline. Scans upload and sync to your other devices and your workspace once you are back online.

How do I cancel my subscription?

Go to your device's Settings > [Your Name] > Subscriptions > Scannr and select Cancel Subscription. Your access continues until the end of the billing period.

How do I delete my account?

In the app, open Settings, tap your profile and choose Delete account. You can also email support@getscannr.com and we will delete your account and data within 30 days. Deleting your account does not cancel an App Store subscription; cancel it in your device settings.

My scan didn't process correctly. What should I do?

Try rescanning with better lighting and slower movements. Make sure to cover all walls completely. If issues persist, contact support with your scan details.

How accurate are the measurements?

Scannr uses Apple's LiDAR and RoomPlan measurements, which are good for planning, quotes and listings. Results depend on lighting, clutter and how completely you walk the room, so verify critical measurements with a physical tape measure.

Can I share scans with my team?

Yes, with Team. The workspace owner picks a plan for 3, 5 or 10 people and invites the rest of the team, who join free. For more than 10 people, email nate@kanopylabs.com.